Legacy Precious Metals Review

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Legacy Precious Metals, headquartered in Frisco, Texas, has been in the market since 2017, positioning itself as a one-stop shop for physical gold, silver, and related IRA services.

This review breaks down what the company actually offers, where the experience holds up, and where prospective buyers should ask more questions before committing.

Key Takeaways

• Legacy Precious Metals offers gold and silver IRAs, physical bullion, and a no-questions-asked buyback program, with a $25,000 minimum for IRA accounts.
• Customer reviews skew positive on Trustpilot, but the company carries a poor rating with the Better Business Bureau alongside some unresolved complaints.
• Fee transparency is limited; specific storage, setup, and maintenance costs require a direct conversation with a representative before investing.

What Is Legacy Precious Metals?

Legacy Precious Metals (legacypminvestments.com) is a full-service precious metals dealer based at 2831 El Dorado Pkwy, Frisco, TX 75033. The company focuses on helping clients hold physical gold and silver either through home delivery or within self-directed IRAs.

Its product catalog spans gold and silver bullion coins and bars, IRA-approved metals, and a smaller selection of numismatic coins for collectors. The firm also offers platinum and palladium, though these receive less marketing attention than its flagship gold and silver offerings.

Charles Thorngren founded the business with a stated mission of helping Americans protect retirement savings through tangible assets. The company has drawn celebrity-adjacent attention including endorsements from public figures such as Newt Gingrich and sports media personality Colin Cowherd as part of its broader outreach strategy.

The Precious Metals Market Right Now

To understand Legacy's appeal, it helps to look at where the market sits. Gold posted its biggest annual price gain since 1979 in 2025, climbing more than 55% over the year and surpassing $4,000 per ounce for the first time in October before pushing past $4,500 by year-end. J.P. Morgan's head of Global Commodities Strategy projects prices moving toward $5,000 per ounce by Q4 2026, with $6,000 a longer-term possibility.

Silver outpaced even gold in percentage terms, rising 148% in 2025 and briefly crossing $77 per ounce in late December.

Three forces have driven that run-up:

• Central bank buying reached roughly 980 tonnes in Q3 2025 alone, about 50% higher than the average over the prior four quarters.
• Gold ETF holdings globally surpassed 4,000 tonnes, with assets growing by roughly 25% through the year to over $650 billion.
• A weakening U.S. dollar and mounting concerns about fiscal deficits pushed investors toward assets that hold value outside the traditional credit system.

Silver has an additional structural driver: industrial demand now accounts for roughly 58% of total silver consumption globally, with solar panels, electric vehicles, and AI data centers all competing for the same supply.

The silver market ran a structural deficit for the fifth consecutive year in 2025. That backdrop makes the pitch from companies like Legacy easier to understand, even if individual results depend heavily on timing and costs.

BlackRock's analysis notes that during months when the S&P 500 fell more than 5% between 2020 and 2025, gold delivered an average return of 2% while U.S. Aggregate Bonds were essentially flat.

That asymmetry is precisely what gold IRA providers lean on when marketing to retirement-focused investors.

Products and Services

The investment process begins with a consultation, either by phone or online inquiry. A dedicated account representative walks buyers through product options, IRA eligibility, and storage choices.

The company says it does not use high-pressure sales tactics and encourages clients to take time before committing. Based on multiple customer accounts, that characterization holds in practice for most interactions though the quality depends heavily on the individual representative.

Pricing and Minimum Investment

Legacy Precious Metals requires a minimum of $25,000 to open a gold or silver IRA. For comparison, American Hartford Gold sets its IRA minimum at $10,000. That gap matters for investors who are earlier in their wealth-building phase or who want to test the water with a smaller allocation.

Pricing for bullion is listed on the company's website and adjusts with live market conditions, which is standard practice for physical metal dealers. The premium over spot price the markup buyers pay above the raw market price is not prominently advertised and should be confirmed directly before any purchase.

Storage fees, account setup fees, and annual maintenance costs for IRA accounts are not published online. The company was in the process of transitioning to a new custodian as of early 2026, which further complicated the picture for researchers trying to nail down specific numbers.

Anyone evaluating Legacy should request a complete fee schedule in writing before transferring funds.

Customer Reviews and Reputation

The picture that emerges from public reviews is genuinely mixed, depending on which platform is consulted.

Trustpilot: 14 reviews with an overall score of 4 out of 5. The majority of reviewers describe positive experiences: knowledgeable representatives, timely callbacks, smooth IRA rollovers, and well-packaged deliveries. Representative Jeff Trejo appears frequently by name in positive accounts.

Better Business Bureau: The BBB rating is poor. The site reflects unresolved complaints, including at least one account of a customer who reported paying approximately $7,000 for gold coins and not receiving them after five months, with calls to the owner and sales representative going unanswered.

The company did not respond satisfactorily to that complaint based on the public record.

ConsumerAffairs: Reviews are mixed. Some clients report smooth transactions and responsive service. Others raise concerns about pricing transparency, particularly around premiums charged above spot value.

A realistic summary: most customers who have straightforward transactions report good experiences. The outlier complaints are serious enough to warrant caution, particularly for larger purchases, and the BBB record should not be dismissed. Investors should pay cash only after receiving clear documentation of what they are buying, at what price, and with what delivery timeline committed in writing.

What Legacy Does Well

• The no-hard-sell approach is consistent across customer accounts. Representatives explain rather than pressure.
• The buyback program provides an exit option without requiring justification, which matters for investors who may need liquidity.
• IRA rollover support is handled by account representatives from start to finish, reducing the administrative burden for clients moving funds from 401(k) accounts or other retirement vehicles.
• Home delivery is available for clients who prefer to hold metals physically rather than through a depository.
• The company has supplier relationships that allow for competitive spot-adjacent pricing on bullion, though buyers should still compare against other dealers before committing.

Where Caution Is Warranted

• Fee transparency is genuinely lacking. Storage and custodian costs for IRAs should be disclosed upfront; they are not.
• The $25,000 IRA minimum excludes newer investors or those with smaller retirement balances looking to diversify incrementally.
• The BBB complaints, while a small sample, involve significant dollar amounts and unresolved disputes — a pattern worth factoring in for larger transactions.
• The company's custodian transition in early 2026 created uncertainty around specific service terms. Investors should verify current custodian details and associated fee structures before proceeding.
• Numismatic coins carry premiums far above melt value and are harder to resell at favorable prices. Anyone whose primary goal is wealth preservation should focus on standard bullion rather than collectibles.

How Legacy Compares

Legacy's Trustpilot score reflects genuine customer satisfaction among those who have completed transactions, but the sample size is small relative to more established competitors.

Investors who prioritize BBB standing or published fee schedules will find Augusta or American Hartford Gold more accommodating on those specific criteria.

Who Is Legacy Precious Metals Best Suited For?

Legacy works best for investors who:

• Have at least $25,000 earmarked specifically for a metals IRA
• Prefer a relationship-driven process with a dedicated account representative rather than a fully self-service platform
• Want the option of home delivery as part of an emergency preparedness strategy
• Are comfortable conducting due diligence on fees directly with company representatives before committing

It is less suited for first-time investors with smaller budgets, or for anyone who expects the same level of institutional transparency publicly disclosed fee schedules, high BBB ratings that larger competitors provide as standard practice.